Welcome to Help Center
Trailer rental
Terms and conditions
App
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Car and trailer info
- How big is a Freetrailer?
- Is there a lock in the Freetrailer?
- Is there wrecking hooks in the Freetrailer?
- Does Freetrailer fit my car?
- Is the Freetrailer in good condition?
- Should I bring blankets and straps?
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Prices
- How much does it cost to rent a Freetrailer?
- When will I pay card fees?
- What are the possible additional fees?
- How can I pay?
- Is the Freetrailer insured?
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Trailer rental
- What if I return too late?
- Where can I rent a Freetrailer?
- How do I book a Freetrailer?
- Who can pick up the Freetrailer?
- Who can drive with the Freetrailer?
- Can I lend the Freetrailer to anyone?
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General
- Can I cancel my reservation?
- Can I extend my rental period?
- Can I change my reservation?
- Where can I make a reservation for a Freetrailer?
- I cannot see my reservation in the app?
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Electronic key (FOB)
- I have lost the electronic key?
- I cannot return the trailer through the app?
- The lock does not connect to the electronic key?
- How do I use the electronic key?
- Do I need staff assistance to open / close the lock?
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Bluetooth lock
- What if I loose the lock?
- I cannot close the lock?
- I cannot open the lock?
- The lock does not connect to the phone?
- How do I open the lock?
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Return
- I cannot return the trailer?
- Can I return the Freetrailer somewhere else than where I picked it up?
- What if I don’t return on time?
- When can I return my Freetrailer?
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Activation
- What if I don't active the Freetrailer on time?
- What if the Freetrailer is damaged?
- Why do I have to answer question on the condition of the Freetrailer?
- How do I activate my reservation?
- I cannot activate my reservation. It says there are no trailers available
- What if I come late?
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Freetrailer app ABC
- Do I have to purchase something at the store if I borrow a trailer?
- I cannot return the Freetrailer
- The phone cannot connect to the lock
- I cannot find my reservation
- The app does not work