The Freetrailer must be disconnected from the car and pulled in to the side so that it does not stand in the way of other road users.
Lock the freight trailer and call Freetrailer's customer service at +45 88 537 700 (Denmark), +46 010-330 00 09 (Sweden),+47 21 99 97 97 (Norway).
If the accident occurs outside our opening hours, we will ask you to send an email with information about what has happened and where the freight trailer is parked at info@freetrailer.dk.
Also contact the warehouse where you have borrowed the freight trailer and inform them of what has happened.
As the freight trailer can not be returned on time, it is important that the staff in the warehouse have the opportunity to inform other affected customers.
Deliver the following key as well as cable to the staff in the warehouse.
We ensure that the freight trailer is shipped back to the warehouse and repaired as soon as possible.
If you have chosen a self-insurance cover of 49 DKK/49 SEK/49 NOK, the repair and collection will be covered if the damage has not been caused by a presumptive or negligent act such as. driving with overload or the like.
If you have not chosen the cover, you reserve the self-esteem of 2,500 DKK/2,500 SEK/2,500 NOK on your account until we have an overview of the costs associated with the repair.
Then, the amount will be deducted from your account and the remaining money will be released.
You must always provide key and cable return within your rental period, even if you may. can not get the trailer with return.