When puncturing the Freetrailer, it must be disconnected from the car and pulled into the side so that it does not stand in the way of other road users. Unlock the freight trailer and call Freetrailer customer service at +45 88 537 700 (Denmark), +46 010 330 00 09 (Sweden) +47 21 99 97 97 (Norway). If you missed our opening hours, please send an email with information about what has happened and where you left the freight trailer to firstname.lastname@example.org, email@example.com or firstname.lastname@example.org.
Also contact the warehouse where you have borrowed the freight trailer and inform them of what has happened. As the freight trailer can not be returned on time, it is important that the staff in the warehouse have the opportunity to inform other affected customers. Deliver the following key as well as cable to the staff in the warehouse.
We ensure that the freight trailer is shipped back to the warehouse and repaired as soon as possible.
If you have chosen a self-insurance cover of 49 DKK / 49 SEK / 49 NOK, the repair and collection will be covered if the damage has not been caused by a presumptive or negligent act such as. driving with overload or the like. If you have not chosen the cover, you reserve the deductible of 3500 DKK / 4500 SEK / 4500 NOK on your account until we have an overview of the costs associated with the repair. Then, the amount will be deducted from your account and the remaining money will be released.