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  1. Freetrailer Help Center
  2. App

App

General

  • Can I cancel my reservation?
  • Can I extend my rental period?
  • Can I change my reservation?
  • Where can I make a reservation for a Freetrailer?
  • I cannot see my reservation in the app?

Electronic key (FOB)

  • I have lost the electronic key?
  • I cannot return the trailer through the app?
  • The lock does not connect to the electronic key?
  • How do I use the electronic key?
  • Do I need staff assistance to open / close the lock?

Bluetooth lock

  • What if I loose the lock?
  • I cannot close the lock?
  • I cannot open the lock?
  • The lock does not connect to the phone?
  • How do I open the lock?

Return

  • I cannot return the trailer?
  • Can I return the Freetrailer somewhere else than where I picked it up?
  • What if I don’t return on time?
  • When can I return my Freetrailer?

Activation

  • What if I don't active the Freetrailer on time?
  • What if the Freetrailer is damaged?
  • Why do I have to answer question on the condition of the Freetrailer?
  • How do I activate my reservation?
  • I cannot activate my reservation. It says there are no trailers available
  • What if I come late?

Freetrailer app ABC

  • Do I have to purchase something at the store if I borrow a trailer?
  • I cannot return the Freetrailer
  • The phone cannot connect to the lock
  • I cannot find my reservation
  • The app does not work
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