App

General

• Can I cancel my reservation?
• Can I extend my rental period?
• Can I change my reservation?
• Where can I make a reservation for a Freetrailer?
• I cannot see my reservation in the app?

Electronic key (FOB)

• I have lost the electronic key?
• I cannot return the trailer through the app?
• The lock does not connect to the electronic key?
• How do I use the electronic key?
• Do I need staff assistance to open / close the lock?

Bluetooth lock

• What if I loose the lock?
• I cannot close the lock?
• I cannot open the lock?
• The lock does not connect to the phone?
• How do I open the lock?

Return

• I cannot return the trailer?
• Can I return the Freetrailer somewhere else than where I picked it up?
• What if I don’t return on time?
• When can I return my Freetrailer?

Activation

• What if I don't active the Freetrailer on time?
• What if the Freetrailer is damaged?
• Why do I have to answer question on the condition of the Freetrailer?
• How do I activate my reservation?
• I cannot activate my reservation. It says there are no trailers available
• What if I come late?

Freetrailer app ABC

• How do I improve the connection to the app?
• Do I have to purchase something at the store if I borrow a trailer?
• I cannot return the Freetrailer
• The phone cannot connect to the lock
• I cannot find my reservation
• The app does not work