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Freetrailer Help Center
Can I cancel my reservation?
Can I extend my rental period?
Can I change my reservation?
Where can I make a reservation for a Freetrailer?
I cannot see my reservation in the app?
Electronic key (FOB)
I have lost the electronic key?
I cannot return the trailer through the app?
The lock does not connect to the electronic key?
How do I use the electronic key?
Do I need staff assistance to open / close the lock?
What if I loose the lock?
I cannot close the lock?
I cannot open the lock?
The lock does not connect to the phone?
How do I open the lock?
I cannot return the trailer?
Can I return the Freetrailer somewhere else than where I picked it up?
What if I don’t return on time?
When can I return my Freetrailer?
What if I don't active the Freetrailer on time?
What if the Freetrailer is damaged?
Why do I have to answer question on the condition of the Freetrailer?
How do I activate my reservation?
I cannot activate my reservation. It says there are no trailers available
What if I come late?
Freetrailer app ABC
How do I improve the connection to the app?
Do I have to purchase something at the store if I borrow a trailer?
I cannot return the Freetrailer
The phone cannot connect to the lock
I cannot find my reservation
The app does not work